I never liked Comcast. I just don't like monopolies in general, I think it gives them too much freedom to just charge whatever they can get away with. So when FIOS came to my town I was quick to get on the list and switch over.
I love the service. Love the technology, love the customer support, love the whole experience.
Except the DVR. The DVR is not quite done. I came from years of Tivo, and begrudgingly tried Comcast when I went to HD and didn't want to get a new Tivo box. Verizon offers some things that sound like good ideas at first, but when you look under the covers, there's a problem.
The big feature of FIOS is the "home sharing" option. This is what they hype in commercials - that you record on one tv, and you can play back immediately on any other tv in the house. This is true, as far as it goes, but it's true like a political commercial is true. It's not long before you learn the real details behind the scenes. For instance:
* When playing back a shared program, the response of the controls on the box goes through the floor. Don't even think about fast forwarding through your commercials, because by the time you get the Play button to register you'll now have to go backwards a minute or so because it fast forwarded so far when you didn't want it to.
* You can't "downscale". So if the box you're recording on records a HD signal, and you have a standard tv in the other room? You're out of luck. So for all of your programs you have to decide whether you want to share them, or use HD, because you can't have both.
* Last but not least, here's the big one. You can only have one sharing DVR in the house, because it has to be the hub. It is NOT true that you can record on any tv and playback on any tv (note how carefully they do not say this in the commercial!) You can record on *one* tv and playback on any tv. So that means if it's 5 minutes before you want to go to bed and you remember something you want to record (Saturday Night Live, for example?) you've got to get up, go to whatever room has the DVR box, and set up your recording there. Even though you can remotely play programs, you cannot remotely record them. You can't send a signal from a standard box to a DVR box saying "Record this."
None of these things makes me want to go back to Comcast, but they were certainly disappointing. If I get another HD tv then maybe I can stream HD content (the tech told me that can't be done, but he also told me that you can't record two programs at once, and that is not true). But the response time thing is pretty painful, and the "Can't record from any room" is really annoying, especially to those of us that used to have a couple of Tivo boxes.
There are other little things that are annoying - the guide, for instance, is almost unusable with so many channels moved around, and there is no graphic bar like Tivo had to tell you how far along you are in your program (nor, as far as I can tell, is there the equivalent of a "15 minute skip" when you want to jump to the end of the program). But it's still the way to go technologically and I expect most if not all of these problems to be fixed in no time.